Privacy policy

• Your name, email address, telephone number, billing address, and shipping address.

• Information relating to an inquiry, quote, purchase, custom order, return, or other transaction.

• Jewelry specifications and preferences, including sizing, materials, designs, inspiration images, diamond preferences, engraving details, or other information you provide in connection with a custom or made-to-order piece.

• Communications you send to us through our website, email, social media, messaging services, or other channels.

• Information necessary to provide customer service or respond to questions and requests.

• IP address.

• Browser and device information.

• Operating system.

• Pages viewed and interactions with the website.

• Referring website or source.

• Approximate location derived from your IP address.

• Dates and times of website visits.

• Respond to inquiries and provide customer service.

• Prepare quotes and discuss jewelry specifications.

• Create, process, and fulfill custom and made-to-order jewelry purchases.

• Process or facilitate payments and refunds.

• Arrange shipping and delivery.

• Communicate with you regarding an inquiry, order, payment, production status, shipment, return, or other transaction.

• Provide or facilitate financing or other payment options when requested or available.

• Verify transactions and prevent fraud, theft, unauthorized activity, or other misuse.

• Maintain and improve our website and Services.

• Analyze website usage and business performance.

• Comply with applicable legal and regulatory obligations.

• Protect our rights, property, customers, and business.

• Send marketing or promotional communications where permitted by law and consistent with your communication preferences.

Payments and Financing

Payments and financing may be provided or processed through third-party financial institutions, financing providers, payment processors, or other payment-service providers.

When you choose to use one of these services, you may be asked to provide personal, financial, or other information directly to that provider. The provider may collect, use, store, and process that information under its own privacy policy and terms.

Ecstatic Diamonds does not necessarily receive or store all financial information you provide to a payment or financing provider. We may receive information necessary to administer the transaction, such as payment status, transaction information, financing confirmation, or other information associated with your purchase.

The availability of any financing option is subject to the applicable provider's eligibility requirements, approval process, terms, and conditions.

How We Disclose Information

We may disclose personal information when reasonably necessary to operate our business or provide our Services, including to:

Service Providers. Companies that assist with website hosting, communications, analytics, customer service, payment processing, financing, fraud prevention, jewelry production or fulfillment, shipping, and other business operations.

Payment and Financing Providers. Financial institutions, payment processors, and financing providers when necessary to process, facilitate, verify, or administer a transaction or financing request.

Shipping and Fulfillment Providers. Carriers and other providers involved in delivering or fulfilling an order.

Professional Advisors. Accountants, attorneys, insurers, consultants, or other professional advisors where reasonably necessary.

Legal and Regulatory Authorities. Government authorities, courts, law enforcement, or other parties where disclosure is required by law or reasonably necessary to protect our rights, customers, property, or business.

Business Transactions. Information may be disclosed or transferred in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.We do not sell personal information for money.

Cookies and Similar Technologies

Our website may use cookies, pixels, analytics technologies, or similar tools to operate the website, understand visitor activity, improve performance, maintain security, and measure marketing effectiveness.

Most browsers allow you to control or reject cookies through browser settings. Disabling certain technologies may affect some website functionality.

Third-party services embedded in or connected to our website, including social-media features, may use their own cookies or similar technologies according to their respective privacy policies.

Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites and services, including social media, payment, financing, and other service providers.When you leave our website or interact directly with a third-party service, that third party's privacy policy and terms govern its collection and use of your information. Ecstatic Diamonds is not responsible for the privacy or security practices of independently operated third-party services.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing our Services, maintaining transaction and business records, complying with legal and regulatory obligations, resolving disputes, preventing fraud, and enforcing agreements.

Retention periods may vary depending on the nature of the information and our legal or operational requirements.

Your Privacy Rights

Depending on where you reside, applicable law may provide you with certain rights concerning your personal information, which may include the right to:

These rights are not absolute and may be subject to exceptions or verification requirements.

To submit a privacy request, contact us using the information below. We may need to verify your identity before completing certain requests.

Marketing Communications

If you receive promotional email or text communications from us, you may opt out using the unsubscribe or opt-out instructions included in the communication, where applicable, or by contacting us.

Opting out of promotional communications does not prevent us from sending non-promotional communications necessary to respond to an inquiry, service an order, provide transaction information, or otherwise maintain our business relationship with you.

Children's Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

International Users

Because Ecstatic Diamonds serves customers and works with service providers across different locations, personal information may be processed or stored outside the country or region where you reside.

Where required by applicable law, we take appropriate measures regarding international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, Services, technology, or legal requirements.When we make changes, we will post the revised Privacy Policy on our website and update the “Last Updated” date above. Changes become effective when posted unless otherwise required by applicable law.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy-related request, please contact:

Ecstatic Diamonds
Email: clientcare@ecstaticdiamonds.com
Instagram: @ecstaticdiamonds