Shipping policy

Last Updated: August 19, 2026

At Ecstatic Diamonds, we take particular care with the packaging and delivery of every order. Because many of our pieces are custom, made to order, or sourced specifically for the client, fulfillment times may vary depending on the jewelry ordered.

Please review the following information before completing your purchase.

Order Processing & Production

Processing and production times vary depending on the type of order.In-stock merchandise may be available to ship shortly after payment and order verification are completed.

Made-to-order, custom, special-order, and sourced-to-order jewelry requires additional time for sourcing, production, finishing, inspection, and quality control.

An estimated production or fulfillment timeframe may be provided when your order is confirmed.Any timeframe provided is an estimate unless Ecstatic Diamonds expressly confirms a guaranteed delivery date in writing.

Please note that production time and shipping transit time are separate. Once production is complete, additional time is required for the carrier to transport and deliver the package.

Custom & Made-to-Order Timelines

Custom jewelry may require several weeks to complete depending on the design, materials, diamond sourcing, complexity, revisions, and other specifications.

Special-order or sourced-to-order items may also require additional time depending on availability.

We will make reasonable efforts to provide an estimated timeframe before or during the ordering process.

If you require an item by a particular date, please tell us before completing your order so we can advise whether the requested timing can reasonably be accommodated.

Shipping Confirmation & Tracking

Once your order has shipped, tracking information will be provided when available.

Carrier tracking may take some time to update after a shipping label is created or a package is tendered to the carrier.

Customers are responsible for monitoring tracking information and making reasonable arrangements to receive their shipment.

Shipping Carriers

Ecstatic Diamonds may use reputable carriers including UPS, FedEx, USPS, DHL, or other appropriate delivery services depending on the destination, order value, insurance requirements, and other circumstances.

The carrier and service level used for a particular order may be selected by Ecstatic Diamonds unless otherwise agreed in advance.

Insurance

Because fine jewelry can be of significant value, Ecstatic Diamonds may insure shipments against qualifying loss or damage while in transit.

Insurance coverage, carrier requirements, and claim procedures vary depending on the shipment.

Customers must cooperate with any reasonable documentation, investigation, affidavit, identification, or other requirement imposed by the carrier or insurance provider in connection with a shipping claim.

Signature Required

For security, many Ecstatic Diamonds shipments may require a signature upon delivery.High-value orders may require an adult signature or direct signature at the delivery address.

The customer is responsible for ensuring that an appropriate recipient is available to accept the shipment.

Carriers may make multiple delivery attempts or hold a package for pickup if nobody is available to sign.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please carefully review the shipping information provided before your order is dispatched.

If you discover an error in your shipping address, contact Ecstatic Diamonds immediately. We cannot guarantee that an address can be changed after an order has been processed or shipped.

For security and fraud-prevention purposes, address changes may require additional verification and may not always be permitted.

P.O. Boxes & Alternate Addresses

Certain carriers, insurance providers, or high-value shipments may restrict delivery to P.O. boxes, freight-forwarding locations, hotels, virtual mailboxes, or other non-residential addresses.

If you require delivery to an alternate address, please contact us before completing your order so that we can confirm whether the address is eligible.

Domestic Shipping

We ship to eligible addresses within the United States.Shipping methods, charges, delivery times, signature requirements, and insurance may vary depending on the order.

Any shipping charge applicable to your purchase will be communicated before the order is finalized.

International Shipping

International shipping may be available to eligible destinations.

Availability, shipping cost, carrier options, insurance limits, import restrictions, and delivery times vary by country and order value.

Customers placing international orders are responsible for providing accurate information required for customs clearance.

Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, brokerage fees, VAT, or other government charges imposed by the destination country.

Unless expressly stated otherwise, these charges are not included in the purchase price or shipping charge and are the responsibility of the recipient.

Ecstatic Diamonds does not control these charges and cannot guarantee the amount that may be assessed.Customs authorities may require payment of applicable duties or taxes before releasing a shipment. U.S. Customs and Border Protection similarly explains that the importer is ultimately responsible for duties owed on imported merchandise.

Customers should consult their local customs authority if they require information regarding potential import costs before ordering.

Customs Delays

International orders may be delayed by customs inspection, clearance procedures, government agencies, or requests for additional documentation.

These delays are outside the direct control of Ecstatic Diamonds and are not included in carrier transit estimates.

We will reasonably assist where possible if documentation or information relating to the shipment is required.

Refused or Unclaimed International Shipments

If a customer refuses delivery or fails to pay required customs duties, taxes, fees, or other charges and the shipment is returned to Ecstatic Diamonds, any refund or credit will be subject to our Refund / Return Policy and the eligibility of the merchandise for return.

Shipping charges, return shipping, customs charges, brokerage costs, and other expenses incurred as a result of the refusal or failure to accept delivery may be deducted from any amount otherwise refundable where permitted by law.

Custom, made-to-order, personalized, special-order, or sourced-to-order merchandise remains subject to its applicable final-sale restrictions.

Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, please first:

If the package still cannot be located, contact Ecstatic Diamonds promptly so that we can review the shipment and, where appropriate, assist with a carrier or insurance claim.

A carrier's delivery confirmation, signature record, photograph, GPS scan, or other delivery documentation may be considered when evaluating a claim.

Because delivery claims depend on the circumstances and available carrier or insurance coverage, a report of a missing package does not automatically entitle the recipient to a replacement or refund.

Lost or Damaged in Transit

If tracking indicates that a shipment may be lost in transit, or if a package arrives visibly damaged, contact Ecstatic Diamonds promptly.

For damaged shipments, please retain:

Photographs or other documentation may be required to submit a carrier or insurance claim.

Please do not discard packaging until the matter has been resolved.

If Ecstatic Diamonds or the applicable carrier or insurer determines that an insured shipment was lost or damaged during transit, we will work with you toward an appropriate resolution in accordance with the applicable claim process.

Delivery Delays

Carrier delivery dates and transit times are estimates unless a particular delivery service expressly guarantees them.Weather, carrier disruptions, customs processing, security reviews, holidays, natural events, incorrect address information, and other circumstances outside our reasonable control may delay delivery.

If an unexpected issue prevents us from shipping your merchandise within an expressly promised timeframe, we will communicate with you regarding the delay and available options as required by applicable law. Federal rules require merchants covered by the FTC's Mail, Internet, or Telephone Order Merchandise Rule to address shipping delays rather than simply leaving an order open indefinitely.

Changes After Shipment

Once a shipment has been tendered to the carrier, Ecstatic Diamonds may not be able to modify the delivery address, delivery method, recipient, or delivery instructions.

Requests to redirect or alter a shipment are subject to carrier and insurance restrictions and may require identity verification.

Returns

Do not ship merchandise back to Ecstatic Diamonds without authorization.

All return shipments are governed by our separate Refund / Return Policy, including return eligibility, shipping instructions, insurance requirements, and responsibility for return-shipping costs.

Contact Us

For questions regarding shipping, tracking, delivery, or an existing order, please contact:

Ecstatic Diamonds
Email: clientcare@ecstaticdiamonds.com
Instagram: @ecstaticdiamonds

Please include sufficient information for us to identify the applicable order or shipment.